Frequently Asked Questions
 

Q: I like to contact you. Why there is no Phone number listed?

A: In order to keep the cost of operations low and pass the savings to our customers we use email as a primary communication method. If there are any questions or comments and you would like to speak to one of our customer relations managers, please email your phone number and the time when you would like us to contact you. We will be glad to contact you to resolve any issues you may have. You can email us at support@tictacshoes.com.

Q: Is it safe to use my credit card to make a purchase?

A: Yes. We have a secure merchant account to process your payment. We use PayPal's transaction processing and SSL technology to transfer the information for maximum security. For more information please refer to our Privacy statement.

Q: I still prefer not to use my credit card over Internet. Do you have any other method of accepting credit cards?

A: Yes. We accept credit card payments over the phone. If you would like to purchase an item and pay via credit card over the phone, please send us an email with the phone number where you can be reached and time when you will be available. One of our representatives will call you back at the specified time to take your order. Please be assured that your credit card information is protected and will be used only one time to complete your authorized order.

Q: I prefer not to use my credit card. Do you accept other types of payments?

A: Yes. We accept personal checks, money orders and cashiers check. Please make out the payment to TicTac Shoes and mail it to:

TicTac Shoes

P.O. Box 12456

La Crescenta, CA 91224

Note: If payment is made via personal check, please allow 7 to 10 business days after we receive the payment for it to be cleared. We will ship your order after the payment is cleared by the financial institution. Please Contact Us for more details.

Q: How long will it take to receive my order?

A: We process and ship your order on the same or next day depending on the time the order was received. Usually it takes 2 to 4 business days in continental USA to receive the order if USPS Priority Mail (free, preferred method) has been selected as a shipping method. International shipments may take longer due to Customs regulations. However, if the payment is made via personal check, the order will be shipped after the check is cleared by the financial institution.

Q: What is your exchange and return policy?

A: Please refer to our Return Policy.

Q: Do you take international orders?

A: Yes. To keep shipping simple and fair to everyone, we charge a flat fee of  $15.99 for standard 4-7 days shipping. Note that this charge does not include Custom or any other international fees. These fees extra (if any) and will be paid by the buyer upon receiving the product.

In addition, customers can use our eBay store to make purchases since we take international orders through our eBay store as well. Click here to visit our eBay store.

Q: How can I place my order if I experience difficulties with your website?

A: If you are having difficulties placing your order, please contact us via email. Please include your contact phone number and available time and we will be glad to call and take your order over the phone.

Thank you for visiting Tic Tac Shoes